|Frage:Do you Send To Post Office Boxes and Box Numbers?|
|Antwort:Please note that high value items cannot be sent to PO Boxes, or similar, as a signature will be required upon delivery.
Please contact us if you are unsure about this matter.|
|Frage:How is my order packaged?|
|Antwort:Most items are sent in bubble envelopes or in boxes. Please note that some items, such as kettles, come in their own boxes with full colour pictures on the boxes. If your order is a present and you do not want the package to be easily identifiable, please let us know and we will wrap it so that the contents are hidden from view.|
|Frage:What Time Must My Order Be Paid By For Next Day Delivery (24hr Courier)|
|Antwort:Payment should be made by 1.00pm to ensure same day dispatch otherwise the order may be dispatched the next working day. Please note that although we aim to dispatch ALL orders the same day that payment is made, occasionally this is not always the case, however ALL orders are guaranteed to be dispatched within 24hrs (or the next working day).|
|Frage:What are your opening times?|
|Antwort:Hours of business are :
9am - 5pm Monday - Thursday
9am - 2.30pm Friday
We are usually (but not always!) here at weekends between 1pm and 6pm|
|Frage:What is yor Returns Policy For Non-Damaged Goods|
|Antwort:Where there is no damage or fault to goods, these items must be returned at your own expense, in the original packaging, via a postal service that is recorded. All items must be undamaged and in a fully resalable condition. The original purchase price ONLY will be refunded, original postage costs will NOT be refunded. eBay fees may also be charged.|
|Frage:What Payment Methods Do You Accept (UK)|
|Antwort:We accept Credit Cards, Debit Cards and Paypal payments. We can also accept payment by BACS.
If you wish to make your payment using a Credit / Debit Card, please call us on 01382 811151 between 9.00am and 5.00pm (9.00am - 2.30pm Friday)|
|Frage:What Payment Methods Do You Accept (Outwith UK)|
|Antwort:For purchases outside the UK we accept Credit Cards,Debit Cards and Paypal.
For card payments, please call us on 01382 811151 between 9.00am and 5.00pm BST. (9.00am - 2.30pm Friday)
ALL payments MUST be in GBP(£)|
|Frage:Do You Combine Shipping|
|Antwort:Shipping costs will be combined when you purchase more than one item from us and pay for them at the same time. Your postage discounts will automatically be worked out for you during checkout. We do our very best to keep all costs to a minimum and you should find that our shipping costs are extremely good value for money.|
|Frage:Are There Any Customs and/or Import Charges?|
|Antwort:All Customs and Excise charges, import charges, or any other charge levied by the receiving buyers country, are the sole responsibility of the buyer.|
|Frage:Do you supply knives?|
|Antwort:No, we do not supply knives.
It is against eBay UK policy for a UK seller to supply knives in any form (other than cutlery).
In the case of Survival Tins etc, the small knife that is usually supplied with these tins is removed, otherwise these items are New and Unused.|
|Frage:Are there any exceptions to your Returns Policy?|
|Antwort:Exceptions to the return policy are perishable goods (or others marked as non-returnable) such as (but not limited to) jerky products, dehydrated foodstuffs and energy bars. For Hygiene reasons, returns for these items are not accepted. Any item that is listed as damaged and / or auctioned will also not be accepted for returns.|
|Frage:What Contact Details Do you Need?|
|Antwort:If possible, please provide a contact telephone number as this will enable our couriers to get in touch with you should you not be in when your order is delivered.
Note : This is especially important for overseas customers.|
|Frage:What areas are covered by the 24Hr Courier option in the UK?|
|Antwort:The 24hr courier option covers UK MAINLAND ONLY with the exception of the following Post Codes : AB30-38, AB44-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH18-50, ZE1-3 These Postal codes, along with UK Islands, will be sent using Royal Mail Tracked 48 or Royal Mail 24.|
|Frage:What Additional charges Are There For Areas Not Covered By 24Hr Courier Delivery?|
|Antwort:Some post codes may not have any additional charges, but delivery may take 48-72hrs.
For UK Islands and Northern Ireland, please contact us for a shipping cost before bidding as additional costs will apply.|
|Frage:Does 24Hr Courier Include Saturday Delivery?|
If you require a Saturday delivery (UK mainland only) please contact us for a postage estimate as additional charges will apply.|
|Frage:Are remote areas covered by 24Hr courier|
|Antwort:Remote areas are covered by 24hr courier, although delivery to remote locations can take 48-72 hrs. Adverse weather conditions can also affect delivery times to remote locations.|
|Frage:When can I expect my order to arrive?|
|Antwort:Your order will usually be despatched the same day if paid before 3.30pm, excluding public / local holidays (3pm on Fridays).
Orders paid for after 3pm on a Friday will be dispatched on the Monday (with the exception of local / Bank Holidays).
Your order should arrive within 3 working days of purchase (UK) or 5-10 days for EU and worldwide.|
|Frage:Do you ship internationally?|
|Antwort:We ship most items Internationally although some items may be restricted to certain countries. If in doubt please check the postal destinations of each listing. Postal services such as "International Signed For" may be changed to "Airsure" if the destination country can use this service as we have found this service to be more secure.|
|Frage:Is V.A.T. included in the price?|
|Antwort:Yes, V.A.T. is included on all items (where applicable).
THE PRICE YOU SEE IS THE PRICE YOU PAY.
There are NO hidden or additional charges.
We are a V.A.T. registered business (Registration Number GB929476575).|
|Frage:What is your Feedback policy?|
|Antwort:Feedback is left for you straight away after payment is received as we are confident that you should have no issues with any of our products .
If you DO have ANY problems or concerns, please contact us before leaving feedback so that we can resolve any issues that you may have.
Your complete satisfaction is our highest priority.|
|Frage:What is yor Returns Policy For Damaged Goods|
|Antwort:If the item is being returned is damaged or faulty we will refund your return postage costs in full and send you a replacement order if required. Where no replacement order is required we will refund the return postage costs, full purchase price and postage costs originally paid for the item.|